Last updated: July 23, 2026
We keep this policy short and clear. Because we are a small store and every order is prepared and shipped individually, our returns are stricter than a big-box store – and we would rather state that plainly than hide it.
1. Order Cancellations
You may cancel your order within 1 hour of placing it. Email support@groundingsheet.co with your order number and the word CANCEL in the subject line. After 1 hour, your order enters processing with our fulfilment partner and can no longer be cancelled or changed.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, we will make it right with a replacement or a full refund.
- Contact us within 7 days of delivery at support@groundingsheet.co.
- Include your order number and clear photographs of the issue and the packaging.
- We will confirm next steps by email. If we need the item back, we will send instructions – you will not pay return shipping for our error.
3. What We Cannot Accept
Because every order is prepared and shipped to you individually, we are unable to accept returns for:
- Change of mind after the 1-hour cancellation window.
- Bedding that has been used, washed, or soiled, for hygiene reasons.
- Issues reported more than 7 days after delivery.
- Products purchased from anywhere other than groundingsheet.co.
We state this plainly so there are no surprises. If you are unsure about sizing or materials before ordering, email us – we would rather answer questions upfront than disappoint you later.
4. Refunds
Approved refunds go back to your original payment method. Once approved, please allow 5 to 10 business days for the refund to appear, depending on your bank.
5. Contact
All cancellations and return requests: support@groundingsheet.co. Include your order number for the fastest help.
Nothing in this policy limits any rights you have under applicable consumer protection law.